In einem Team ist die Kommunikation über E-Mails oft unübersichtlich und ineffizient. Die Herausforderungen:
❌ Verlorene oder übersehene Nachrichten.
❌ Schwierigkeiten, den Überblick über den E-Mail-Verlauf zu behalten.
❌ Zeitverschwendung bei der Suche nach bestimmten Informationen.
Aber was wäre, wenn es eine Lösung gäbe, die die Teamarbeit erleichtert und effizienter macht?
In einem Team ist die Kommunikation über E-Mails oft unübersichtlich und ineffizient. Die Herausforderungen:
❌ Verlorene oder übersehene Nachrichten.
❌ Schwierigkeiten, den Überblick über den E-Mail-Verlauf zu behalten.
❌ Zeitverschwendung bei der Suche nach bestimmten Informationen.
Aber was wäre, wenn es eine Lösung gäbe, die die Teamarbeit erleichtert und effizienter macht?
Imagine a digital assistant who works for you around the clock to ensure you always stay on top of things. Say goodbye to endless email searches and hello to structured clarity! Mailessa offers:
✔️ An organized and tidy mailbox.
✔️ Prioritized emails: No important message gets lost.
✔️ Email recaps at regular intervals for clarity.
And the best part? You determine the rules, so everything is organized exactly to your taste.
Categories
"Direct messages" | "Newsletters" | "Notifications" | "Unwanted requests" | "Group requests" | And much more... 💪
Name your email category and describe what kind of emails belong to it. Based on your information, Mailessa will assign the emails to the corresponding folder you have set in your mailbox.
❌ Time spent on email assignments (who does what).
❌ High costs in customer support.
❌ Inconsistent communication standards.
❌ Insufficient knowledge in customer service.
❌ Overlooked customer complaints.
❌ Unused sales opportunities.
❌ Delayed responses to customer inquiries.
❌ Overload due to frequent FAQs and email spikes.
❌ Inconsistent answers to frequently asked questions.
❌ Email coverage during employee absence.
❌ Detection of phishing attempts.
❌ Implementation of new email policies and training.
Categorization
Structured organization for efficient email management
✔️ Email prioritization: Systematic sorting of inquiries, especially urgent support inquiries, to minimize waiting times.
✔️ Complaint management: Automatic notification of executives in case of customer complaints.
✔️ Topic categorization: Finds and categorizes emails efficiently according to defined topics.
✔️ Sentiment categorization: Assigns emails to the correct folders based on customer sentiments.
✔️ Process optimization: Simplifies and accelerates workflows through organized emails.
✔️ Phishing detection: Identifies fraudulent email attempts.
Responses
Automatic responses, but always with a personal touch
✔️ Automated responses: Minimizes time spent by providing quick responses to standard inquiries.
✔️ Knowledge database: A constantly evolving knowledge database through continuous input of data that automates and improves customer service.
✔️ Response templates: Ensures consistent, empathetic, and customer-specific communication.
✔️ High-quality communication: Ensures precise, clear, and professional interactions that build customer trust.
✔️ Sales: Generates sales emails based on customer interactions.
✔️ Consistent brand communication: Ensures consistent communication that reflects your brand DNA.
✔️ 24/7 availability: Ensures continuous accessibility
✔️ Less typing, more time for the essentials!